A few years ago, there was a business firm called Leaseweb. The company had decided to go for a different kind of hosting, known as dedicated servers. The firm, which is now known as Leaseweb, intended to take all the disadvantages of shared hosting and at the same time give the clients better services.
But the deal with Leaseweb and bad web hosting became a bit more complicated, as well as not having the expected results. So, one of the servers was initially suspended by Leaseweb without a justifiable reason. The firm claimed that the computer problems and other reasons could not be blamed on them. And all the important issues were claimed to be as they were told to be.
Moreover, the leaseweb dedicated server did not have a back up of the entire server’s data on its hard drive, so even if it were able to continue, it would be subject to file corruption. The client also complained about the fact that there was no list of suitable hosting plans. The server was down all the time, which meant that the clients couldn’t use it, as well as not being able to use any other information regarding Leaseweb.
The client, who had paid up for the entire server, was even unable to get it back when the company was suspending the account. The client finally decided to take the matter to the law, which eventually settled the issue.
What is an example of a client who does this? Well, let’s say that a client didn’t pay their monthly hosting bill, and the company tried to blame their own problems. So, the client sued the company, which demanded a refund, claiming that the company took their money for nothing.
So, the client would like to ask: does a company like Leaseweb really need to be sued? Is it right for the company to suspend a client for a month, without charging them an amount that is justifiable?
At the end of the day, it does not matter how you got it, but a proper reason should be provided for the suspension. If the company did not suspend you for having a virus that was detected within the month, then it would have been the right thing to do.
Apart from that, when the client failed to provide the computer to fix the problem and refused to pay the fees, the company decided to suspend the client, because it could not obtain their domain name and IP address for quite some time. It is completely wrong, for the owner of a domain name, in order to cease the rights of a client. The client would be able to re-name their domain, after the re-issue of their IP address.
It is also important to know the difference between a closed and open pool, so that the person requesting for a suspension or a refund will know that his case will be able to be resolved in the time limit provided by the company. And if it was only the traffic level, then why wasn’t the traffic reduced, and why did the client ask for a suspension? It is also important to know if the suspension will be reversed after a couple of days, or if it will be going on forever.
When a client decides to take their case to the law, they should make sure that the client gets the support from customer support. If the customer is charged with justifiable reasons, the customer should request for the suspension of the firm and the payment, and as a reward for doing this, the customer support will provide the client with quality customer support.
Also, the company should be aware thatif there are any complaints or queries about the company, that the customer should file a complaint with the Better Business Bureau. Also, if the customer is the actual owner of the website, then they will be entitled to get the back-up server in the event that the user is forced to relocate because of hosting provider.